You have a wide range of freight forwarding companies in the Chicagoland area. As an NVOCC and Freight Forwarder, Capito Enterprises Inc. can help take care of your logistics needs from the moment you place the order with the supplier to the day your cargo is delivered. As you research freight forwarding partners, start with these 3 questions to help you make the right choice.
Do they offer the services you require?
First, determine what services you may need and then find out if that Freight Forwarder offers them.
At Capito Enterprises, Inc. we utilize our network and resources to find you the services you need. The clearer you are about your needs, the better we can ensure your cargo arrives to final destination as expected. When requesting quotes or rates, be sure to include details like incoterms, final destination location, and delivery deadline time frames. If you give us a scenario, we can find out if we can make it happen. We aren’t afraid to ask, “what if?” or “is this possible?”
How will they manage your shipments, how will you interact with them?
In general, you want to get a feel for how they handle their Customer Service. Remember these are your goods at risk, so you want to ensure that they’ll be available to support you should an issue arise during their contracted segment of the supply chain.
Our sales and operations specialists work closely together in order to ensure smooth and consistent handling of your shipments. Once the rates and bookings are confirmed with our sales team, the shipment is handed off to our operations specialists. Your shipments will be handled by the same operations specialist from start to finish, ensuring that your expectations are met and each operations specialist has a clear understanding of your needs. Our team is reachable via email or telephone should any issues arise during business hours. Weekend coverage is available for urgent shipments upon request (weekend service fees will apply).
How much experience do they have?
Start with a basic Google search and get a wealth of information including reviews from Customers.
Capito Enterprises, Inc has been in business since 2010; however, our team has over 50 years of experience in the freight forwarding and logistics industry. Our company is able to exist due to customer loyalty and shows how much we value building relationships with our customers. Our oldest customer has been working with our founder Sally Capito for over 30 years.